Policies, Fees and Holiday Hours

Effective January 1, 2017

1) We offer a Frequent Boarder program. Please see the front desk for details.

2) There is a $5 per day charge when feeding your dog with “house” food. We recommend that you bring in your own food since changing a dog’s food can cause a severe upset stomach.

3) Our normal base rates increase $5 per dog, per night, for the following dates:

MEMORIAL DAY

  • Thursday, May 25th
  • Friday, May 26th
  • Saturday, May 27th
  • Sunday, May 28th
  • Monday, May 29th
  • Tuesday, May 30th

Special Holiday Hours:
Monday, May 29th: 12noon – 7pm

INDEPENDENCE DAY

  • Thursday, June 29th
  • Friday, June 30th
  • Saturday, July 1st
  • Sunday, July 2nd
  • Monday, July 3rd
  • Tuesday, July 4th
  • Wednesday, July 5th

Special Holiday Hours:
Tuesday, July 4th: 12noon – 7pm

LABOR DAY

  • Thursday, August 31st
  • Friday, September 1st
  • Saturday, September 2nd
  • Sunday, September 3rd
  • Monday, September 4th
  • Tuesday, September 5th

Special Holiday Hours:
Monday, September 4th: 12noon – 7pm

THANKSGIVING

  • Wednesday, November 23rd
  • Thursday, November 24th
  • Friday, November 25th
  • Saturday, November 26th
  • Sunday, November 27th

Special Holiday Hours:
Wednesday, November 22nd: 7am – 6pm
Thursday, November 23rd: Lobby Closed
Friday, November 24th: 12noon – 7pm

CHRISTMAS

  • Thursday, December 21st
  • Friday, December 22nd
  • Saturday, December 23rd
  • Sunday, December 24th
  • Monday, December 25th
  • Tuesday, December 26th
  • Wednesday, December 27th

Special Holiday Hours:
Sunday, December 24th: 8am – 3pm
Monday, December 25th: Lobby Closed
Tuesday, December 26 12noon – 7pm

NEW YEAR’S

  • Thursday, December 28th
  • Friday, December 29th
  • Saturday, December 30th
  • Sunday, December 31st
  • Monday, January 1st
  • Tuesday, January 2nd

Special Holiday Hours:
Sunday, December 31st: 8am – 3pm
Monday, January 1st: 12noon – 7pm

4) Failure to cancel your boarding reservation at least 48 hours before holiday check-in date, or failure to show up for reservation, will result in charge of 50% of total nights reserved per dog.

5) Boarding charges are as follows:

  • Boarding charges apply when your pet stays in our facility OVERNIGHT.
  • Boarding rates include 24 hours from check-in time.
  • We provide a four (4) hour departure grace period after the dog’s check-in time.
    After that, a daycare charge is added. EXAMPLE: A dog that checks in on a Monday at 8:00 am and checks out Tuesday at 5:00 pm is charged for ONE night of boarding AND one day of daycare. If the same dog checked any time between 8am and 12noon, then they would only be charged for the ONE night of boarding.

6) We may, without notice, adjust our fees or policies. Please with the front desk staff as to our current fees and policies.

7) Pet(s) left 48 hours past confirmed check out-time without notice to us or placing the owner’s valid credit card on file, will be considered abandonment by us and we will contact Animal Control.

8) If you are late picking up your pet after daycare, after the front desk closes, you will be charged a $10 late pickup fee. At twenty minutes after closing, your dog will be rolled over to boarding and boarding charges and house food charges will apply.

9) If you have any questions or concerns, please see a manager.