Policies, Fees and Holiday Hours

Effective January 1, 2018

1) We offer a Frequent Boarder program. Please see the front desk for details.

2) There is a $5 per day charge when feeding your dog with “house” food. We recommend that you bring in your own food since changing a dog’s food can cause a severe upset stomach.

3) Holiday rates (base rate plus $5 per pet per day) apply for the following dates:

MEMORIAL DAY

  • Thursday, May 24th
  • Friday, May 25th
  • Saturday, May 26th
  • Sunday, May 27th
  • Monday, May 28th

Special Holiday Hours:
Monday, May 28th: 12noon – 7pm

INDEPENDENCE DAY

  • Sunday, July 1st
  • Monday, July 2nd
  • Tuesday, July 3rd
  • Wednesday, July 4th
  • Thursday, July 5th
  • Friday, July 6th
  • Saturday, July 7th

Special Holiday Hours:
Wednesday, July 4th: 12noon – 7pm

LABOR DAY

  • Thursday, August 30th
  • Friday, August 31st
  • Saturday, September 1st
  • Sunday, September 2nd
  • Monday, September 3rd

Special Holiday Hours:
Monday, September 3rd: 12noon – 7pm

THANKSGIVING

  • Tuesday, November 20th
  • Wednesday, November 21st
  • Thursday, November 22nd
  • Friday, November 23rd
  • Saturday, November 24th
  • Sunday, November 25th

Special Holiday Hours:
Wednesday, November 21st: 7am – 6pm
Thursday, November 22nd: Lobby Closed
Friday, November 23rd: 12noon – 7pm

CHRISTMAS

  • Friday, December 21st
  • Saturday, December 22nd
  • Sunday, December 23rd
  • Monday, December 24th
  • Tuesday, December 25th
  • Wednesday, December 26th

Special Holiday Hours:
Monday, December 24th: 7am – 3pm
Tuesday, December 25th: Lobby Closed
Wednesday, December 26th: 12noon – 7pm

NEW YEAR’S

  • Thursday, December 27th
  • Friday, December 28th
  • Saturday, December 29th
  • Sunday, December 30th
  • Monday, December 31st
  • Tuesday, January 1st

Special Holiday Hours:
Monday, December 31st: 7am – 3pm
Tuesday, January 1st: 12noon – 7pm

4) Failure to cancel your boarding reservation at least 48 hours before holiday check-in date, or failure to show up for reservation, will result in charge of 50% of total nights reserved per dog.

5) Boarding charges are as follows:

  • Boarding charges apply when your pet stays in our facility OVERNIGHT.
  • Boarding rates include 24 hours from check-in time.
  • We provide a four (4) hour departure grace period after the dog’s check-in time.
    After that, a daycare charge is added. EXAMPLE: A dog that checks in on a Monday at 8:00 am and checks out Tuesday at 5:00 pm is charged for ONE night of boarding AND one day of daycare. If the same dog is picked up any time between 8am and 12noon, then they would only be charged for the ONE night of boarding.

6) We may, without notice, adjust our fees or policies. Please check with the front desk staff as to our current fees and policies.

7) Pet(s) left 48 hours past confirmed check out-time without notice to us or placing the owner’s valid credit card on file, will be considered abandonment by us and we will contact Animal Control.

8) Daycare pet(s) left up to 15 minutes past closing subject to a $15 late fee per pet. After 15 minutes, pet(s) will be boarded and charged for late fee, boarding & feeding.

9) “Family” pets are those pets which reside within the same household address.

10) If you have any questions or concerns, please see a manager.